Student Grievance Policy

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WRD Dental Assisting students have the right to address any concerns regarding this institution by following the grievance process outline below:

The Office for Career and Technical Schools (OCTS) is responsible for reviewing and responding to student claims for monetary reimbursement against post-secondary proprietary schools that are non-credit bearing and non-degree granting. OCTS adjudicates only claims for monetary reimbursement and cannot adjudicate claims involving programmatic content. Monetary claims for reimbursement are limited to tuition and fees paid out of pocket by the student. OCTS does not have jurisdiction to adjudicate claims for reimbursement of scholarships, financial assistance, or fee reductions. OCTS cannot offer legal advice or initiate civil court cases. 

Students filing claims must meet these requirements:

1. Be a current or former student in a program at a school regulated by OCTS (Please visit www.in.gov/dwd.octs.htm for a list of Accredited Institutions). 
2. Follow and exhaust the school's complaint resolution with the school directly; or provide a detailed explanation as to why the school's complaint process was not completed.
3. File a formal claim with OCTS by completing the online Student Complaint Form at: https://secure.in.gov/apps/icrc/discrimination, and attaching the following documents:
   • A statement of the facts supporting the claim and outlining the problem, and
   • A copy of the enrollment agreement signed by the student, and
   • Copies of all receipts for tuition paid by cash, check, money order or credit card, and
   • Any other material with substantiates the claim.